Troubleshooting

This section is for basic troubleshooting of some common issues found. If you don't find what you're looking for here, please feel free to open a support ticket.

Health Status Red: There are no Active Directory entities configured to be monitored in policy Primary
The Health Status section of the console is designed to give at a glance information about the status of Enzoic and the DC's it's installed. How...
Fri, 12 Aug, 2022 at 1:33 PM
Will Enzoic send notifications if a user's password attempt is rejected?
No. Enzoic does not send out admin email notifications for rejected password attempts. However with that said, Enzoic does log every password attempt made ...
Wed, 16 Nov, 2022 at 10:32 AM
What do compromised passwords look like in the logs?
Enzoic will log every password attempt and compromised password that it comes across. Much like password rejections (which can be found here), compromises f...
Wed, 16 Nov, 2022 at 10:52 AM
Error: PasswordFilter request handler took too long, forcing the check to be abandoned
Enzoic Service log shows:  ERROR: Unexpected error in PasswordFilterRequestProcessor.ProcessRequest: PasswordFilter request handler took too long, forci...
Fri, 2 Dec, 2022 at 4:12 PM
Error: FAILURE: PasswordFilter TIMEOUT
Enzoic Filter logs show: FAILURE: PasswordFilter TIMEOUT This error indicates that a user has attempted a password change and that the Enzoic passwo...
Fri, 2 Dec, 2022 at 4:13 PM
Install Failure: Please wait while the application is preparing for the first use
A window for "Windows Installer Coordinator" pops-up during the install of Enzoic for Active Directory. The progress bar in this window keeps loo...
Fri, 30 Dec, 2022 at 11:01 AM
API Timeouts
When it comes to Enzoic communication, API calls can really only timeout for one of two reasons:  1. There is an outage impacting the Enzoic backend....
Tue, 17 Jan, 2023 at 9:54 AM
Invalid License Key
If you’re installing Enzoic for the first time, or even if you’ve had Enzoic installed for a while, you may run into an issue where the keycode comes back a...
Thu, 19 Jan, 2023 at 1:41 PM