Troubleshooting
This section is for basic troubleshooting of some common issues found. If you don't find what you're looking for here, please feel free to open a support ticket.
The Health Status section of the console is designed to give at a glance information about the status of Enzoic and the DC's it's installed. Howev...
Fri, 12 Aug, 2022 at 1:33 PM
No. Enzoic does not send out admin email notifications for rejected password attempts. However with that said, Enzoic does log every password attempt made ...
Wed, 16 Nov, 2022 at 10:32 AM
Enzoic will log every password attempt and compromised password that it comes across. Much like password rejections (which can be found here), compromises f...
Wed, 16 Nov, 2022 at 10:52 AM
Enzoic Service log shows: ERROR: Unexpected error in PasswordFilterRequestProcessor.ProcessRequest: PasswordFilter request handler took too long, forci...
Fri, 2 Dec, 2022 at 4:12 PM
Enzoic Filter logs show: FAILURE: PasswordFilter TIMEOUT This error indicates that a user has attempted a password change and that the Enzoic passwo...
Fri, 2 Dec, 2022 at 4:13 PM
A window for "Windows Installer Coordinator" pops-up during the install of Enzoic for Active Directory. The progress bar in this window keeps loo...
Fri, 30 Dec, 2022 at 11:01 AM
When it comes to Enzoic communication, API calls can really only timeout for one of two reasons: 1. There is an outage impacting the Enzoic backend....
Tue, 17 Jan, 2023 at 9:54 AM
If you’re installing Enzoic for the first time, or even if you’ve had Enzoic installed for a while, you may run into an issue where the keycode comes back a...
Thu, 19 Jan, 2023 at 1:41 PM
What is Windows Defender Credential Guard? Windows Defender Credential Guard is a feature of Microsoft Defender. The feature allows admins to store creden...
Wed, 8 Feb, 2023 at 11:30 AM