Troubleshooting
This section is for basic troubleshooting of some common issues found. If you don't find what you're looking for here, please feel free to open a support ticket.
The Health Status section of the console is designed to give at a glance information about the status of Enzoic and the DC's it's installed. Howev...
Fri, 12 Aug, 2022 at 1:33 PM
No. Enzoic does not send out admin email notifications for rejected password attempts. However with that said, Enzoic does log every password attempt made ...
Wed, 16 Nov, 2022 at 10:32 AM
Enzoic will log every password attempt and compromised password that it comes across. Much like password rejections (which can be found here), compromises f...
Wed, 16 Nov, 2022 at 10:52 AM
Enzoic Service log shows: ERROR: Unexpected error in PasswordFilterRequestProcessor.ProcessRequest: PasswordFilter request handler took too long, forci...
Fri, 2 Dec, 2022 at 4:12 PM
Enzoic Filter logs show: FAILURE: PasswordFilter TIMEOUT This error indicates that a user has attempted a password change and that the Enzoic passwo...
Fri, 2 Dec, 2022 at 4:13 PM
A window for "Windows Installer Coordinator" pops-up during the install of Enzoic for Active Directory. The progress bar in this window keeps loo...
Fri, 30 Dec, 2022 at 11:01 AM
When it comes to Enzoic communication, API calls can timeout for one of two reasons: 1. There is an outage impacting the Enzoic backend. To test f...
Fri, 2 Jun, 2023 at 2:55 PM
If you’re installing Enzoic for the first time, or even if you’ve had Enzoic installed for a while, you may run into an issue where the keycode comes back a...
Mon, 5 Jun, 2023 at 9:11 AM
What is Windows Defender Credential Guard? Windows Defender Credential Guard is a feature of Microsoft Defender. The feature allows admins to store credent...
Tue, 5 Sep, 2023 at 9:45 AM
We always want our customers to be on the latest version of the Enzoic for Active Directory software. Because of this we generally do not give customers cop...
Tue, 19 Sep, 2023 at 9:55 AM