Enzoic Service log shows:
ERROR: Unexpected error in PasswordFilterRequestProcessor.ProcessRequest: PasswordFilter request handler took too long, forcing the check to be abandoned.
EXCEPTION: System.Exception: PasswordFilter request handler took too long, forcing the check to be abandoned.
This is a diagnostic message that relates to the communication between the Enzoic password filter and the Enzoic service. The filter is hard coded to expect a response in 10 or less seconds. This error is written to logs when a password change request takes any longer than 10 seconds.
This error DOES NOT indicate whether the check was successful or not. It only provides information that the check took longer than expected. To determine if a password check succeeded or failed, see the password filter logs.
Use the timestamps from the Enzoic service log and correlate them with the Password Filter logs. If the check has indeed been unsuccessful, the password filter logs will show:
FAILURE: PasswordFilter TIMEOUT
If the error is not seen the password filter logs (or does not match the timestamp from the Enzoic service log), then the check can be deemed a success.
For more information, click here to view the KB on FAILURE: PasswordFilter TIMEOUT.